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SIP Trunking

What are SIP Trunks?

SIP Trunks are phone line trunks delivered over IP using the SIP protocol. Using this standard protocol, telecom service (VoIP) providers connect one or more channels to the customer’s PBX. Phone numbers and DIDs are linked to the SIP trunk. In many cases numbers can be ported to the SIP Trunk.

Benefits of SIP Trunking with NewVo

NewVo SIP Trunks deliver:

  • Lower monthly Line & DID Rental – The monthly fee to have a number of lines installed at your office drops significantly with NewVo SIP Trunks. And DIDs cost a lot less.
  • Lower call charges: Our call charges are significantly lower than traditional providers. we offer the option of PAYG SIP Trunk plans or Unlimited SIP Trunk plans to ensure you’re getting the best value for money, and our international call rates can help you stay in touch more often and save.
  • Better customer service – Provide better customer service by adding more geographical and international numbers. Quickly and easily add numbers to your SIP Trunk and terminate them on your IP PBX – you can give customers more options to dial in at a significantly lower cost, even long distance. Customers can contact you more easily and sales will increase.
  • Move offices and keep the same number – SIP Trunks are not bound to a location, so it’s easy to move offices without having to change your stationary or inform your customers. There is no longer any need to pay to forward phone calls to the new offices.
  • Go Virtual – get all of the benefits of traditional phone lines with the flexibility of managing your SIP trunk calls from anywhere.
  • Eliminate VoIP Gateways (ATA’s or IAD’s) – SIP Trunks will eliminate the need to buy and manage VoIP Gateways. All phone calls come in via IP. No extra conversion often means better quality and less points of failure too.
  • Leverage a modern IP PBX – Modern IP PBX / Unified Communications solutions will give customers increased productivity, mobility and boost sales. Connecting an IP PBX to SIP Trunks is much easier than via the PSTN. You can go on-premise or hosted, the choice is yours with NewVo.
  • Flexibility – It is easy to add channels to your SIP Trunk to cope with increased calls. A simple phone call will allow you to add channels, and often this can be done immediately. Compare that to the delay in having additional lines installed and then having to upgrade your old PBX to handle more lines!
  • Correct number of channels – With SIP Trunks, you can easily choose the correct number of channels that you need. Using ISDN, you often have to choose to add either 2,10, 20 or 30 lines. This usually means you end up with expensive extra capacity.

Contact NewVo on 1300 993 214 to find out how much your business could save by switching to SIP trunking.

13, 1300, 1800 Inbound numbers

Inbound phone services, such as those providing 13, 1300 or 1800 numbers can significantly enhance the professionalism of your business for prospective customers – simplifying the process for people to make enquiries and place orders.
And in a highly competitive marketplace, it’s the little things that can make a big difference.

The benefits of 1300 numbers:

1300 numbers enable current and prospective customers to call your business from a fixed line anywhere in the country, yet only incur the cost of a local call.

  • A 1300 number is simple and easy to remember
  • Handles heavy call loads with ease
  • Provides one single point of contact for your business

The benefits of 1800 numbers:

If you would prefer for your customers to experience the convenience of contacting your business from any fixed line without incurring costs themselves, then 1800 numbers are for you.

  • They encourage more people from around the country to contact you
  • 1800 numbers reflect the reputation of your business
  • Provide instant accessibility

What’s the difference between 1300 and 1800 numbers?

The key difference between 1300 numbers and 1800 numbers is that 1800 numbers enable free fixed line calls, meaning your customers don’t pay anything for the call, for maximum convenience.

Whereas 1300 and 13 numbers ensure customers only incur the cost of a local call from land-based lines, from anywhere in the country.

Note: with all three Inbound Number types, customer calls from a mobile device will be charged on a timed call basis. These charges are based on pricing specified by their mobile provider, for each call type.

In addition to the above benefits, NewVo provides:

  • Superior number portability
  • Easy-to-use numbers business wide
  • Flexible routing options (vital to responsive customer service)

Talk to us about how we can improve your capabilities with inbound numbers

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